Sean Rickman

IT analysis

Profile

Progressively envolved in troubleshooting HSIA and Hospitality accounts. Experienced in planning, installation, and maintenance of a network.

Skills

Networking

Design, install, and maintaing a network. Also, act as a level of support for any network related issues.

Computer Hardware

Able to assemble a computer and troubleshoot any issues that may arise wether it be hardware or software.

Independent Ability

Proven ability to work solo on issues that arise, or in a group to resolve major issues.

Technical

  • DHCP
  • DNS
  • TCP / IP
  • Telnet
  • SSH
  • UDP
  • OS X
  • Windows 7/ Vista/ XP
  • iPhone / iPod / iPad

Experience

Customer Direct

Tier II Engineer

2007-Present

Assist guests and customers who are experiencing problems with their internet at home or in a hotel room. Second and highest level of support for HSIA, small ISPs, and software support. Support to thousands of helpdesk and hospitality locations.

Digital Interactive System Corp

Jr IT Analysis

2004-2006

Assisted in the design of the network, implementing, and maintaing the network and any devices attached to the network. Also, maintained any computers that were used at our facility.

Education

Wake Forest Rolesville High School

Technology Path — 4.0 GPA

Sean Rickman — sean@seanrickman.com — (919) - 744-1035